Frequently Asked Questions
Everything you need to know about Meucci Cues and your order.
What is the standard lead time for a custom Meucci cue?
Most custom Meucci cues are handcrafted to order. Standard production time typically ranges from 4 to 8 weeks depending on the complexity of the design and current demand.
Do you offer international shipping?
Yes, we ship our cues and accessories worldwide via insured carriers. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is the Meucci warranty policy?
Meucci Cues offers a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear, warpage due to improper storage, or damage from misuse.
Can I request a specific weight for my cue?
Absolutely. Most Meucci cues can be ordered in weights ranging from 18 to 21 ounces. You can select your preferred weight on the product page before adding the item to your cart.
What is your return policy for unused items?
We accept returns on unused, stock items within 30 days of delivery. The cue must be in its original condition and packaging. Custom-built cues are generally non-refundable.
How should I maintain my Meucci cue to prevent warping?
Always store your cue in a hard case in a climate-controlled environment. Avoid leaving it in vehicles or near heat sources, and never lean it against a wall for extended periods.